Welcome to Venum, Your Ultimate Destination for Quality Apparel
At Venum, we understand the importance of timely and reliable shipping when it comes to your clothing purchase. We strive to provide a seamless shipping experience to ensure your satisfaction. Please review the following shipping terms to familiarize yourself with our shipping process. Should you have any questions or concerns, feel free to contact us at supportteam@followingservice.com.
Shipping Methods:
We offer a variety of shipping methods to accommodate your needs. During the checkout process on our website (venum.com), you will be presented with available shipping options based on your location.
International Shipping:
We proudly offer international shipping to select countries worldwide. International shipping rates and delivery times may vary depending on your location and the shipping method selected. Please note that additional customs fees, duties, and taxes may apply, which are the responsibility of the recipient.
Shipping Costs:
Shipping costs are calculated based on your selected shipping method, the weight of your package, and your delivery address. The shipping cost will be displayed at checkout before you finalize your purchase. We strive to provide transparent and competitive shipping rates to ensure a hassle-free shopping experience.
Shipping Confirmation:
Once your clothing items have been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
Delivery Times:
Estimated delivery times vary depending on your location, selected shipping method, and carrier. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or customs clearance may impact delivery times.
Delivery Tracking:
We provide tracking information for all shipped orders to allow you to monitor the progress of your delivery. You can track your package directly through the carrier’s website using the provided tracking number.
Shipping Restrictions:
Please be aware that certain shipping restrictions may apply to specific regions or countries. We encourage you to review our shipping policy or contact us at supportteam@followingservice.com if you have any questions regarding shipping restrictions.
Delivery Information
Shipping Times:
We strive to process and dispatch orders within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location.
Domestic Shipping:
We offer reliable domestic shipping services. Delivery times typically range from 3–7 business days, but please allow for variations based on your location and any unforeseen circumstances.
International Shipping:
For our international customers, we provide shipping services worldwide. Shipping times vary by destination, so please check our Shipping Calculator during checkout for estimated delivery times.
Shipping Costs:
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping costs during the checkout process before completing your purchase.
Return and Exchange Policy
30-Day Return Policy:
If you are not completely satisfied with your purchase, you may return your clothing items within 30 days of receiving your order. The items must be unused, in their original condition, and returned in the original packaging.
How to Initiate a Return:
Contact our customer service team at supportteam@followingservice.com to initiate a return. Please provide your order number and the reason for the return. We will guide you through the return process.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for your return.
Refunds and Exchanges:
Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges are subject to product availability.
Defective or Incorrect Items:
If you receive a defective item or an incorrect order, please contact us immediately at supportteam@followingservice.com. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance, please reach out to our customer service team at supportteam@followingservice.com. We are here to ensure your experience with Venum exceeds your expectations.
Thank you for choosing Venum for your clothing!